Allergen Awareness – How it works

How it Works

Before starting the course, we thought we would give you a quick overview of how it works and hopefully answer some of the questions you may have.

At any stage, if you have any other questions or need more information, please speak to one of the team. You can either call us toll-free on 1-844-312-2011 or email help@alwaysfoodsafe.com

We are happy to answer any questions.

 

How Does the Course Work?

You may pay for the course yourself or your company may pay for it. Either way, once you enter your unique course code you will have to register and provide us with your personal details. This will include your email address so we can email you your certificate on passing.

Please note: Once you register and start learning, you have 30 days to complete and pass the Final Exam. Before you register, the course has no shelf-life.

 

Don’t Have an Email Address?

That’s not a problem, but you will need to set one up. If you go to outlook, google, gmail, or any of the major providers it will only take you a couple of minutes to create yourself a free email address. We do need you to have one so we can communicate with you.

 

Is There Anything Else I Need? (Certificate Requisites)

The only things you really need are an ability to read either English or Spanish and a have basic understanding of computers/IT skills to be able to log onto the system. Please note it is only a very basic level, as the course is simple and easy to access and use.

You will need access to a printer, (home or work), if you need to print off your certificate or food card for work.

There are no minimum requirements on hearing as the course has both video based and written content. You also do not need to have had any training before and is designed for people new to the industry or retaking to update their certificate.

 

Language

The course is available in either English or Spanish. Please note if you start in English you cannot then swap to Spanish, or vice versa.

 

What’s in the Course?

The course identifies the necessary good practice, including legal requirements, that must be applied to the storage and cooking of food, as well as the basic principles of good practice needed to keep food areas/kitchens clean and safe.

For a full breakdown of what’s included, course content and learning outcomes, please see our guide: Course Content and Learning Outcomes.

 

Course Design

We have in place an oversight committee, (group of experts) that helps us to develop, test, monitor, feedback and approve our courses.

We test and ask for their feedback on course content, relevance, information provided, quality of extra learning materials, in-course questions and the final exam.

 

Learning – How Does it Work?

All our courses are specifically developed as online learning programs.

The course is broken down into chapters that you need to study. Watch the video content and then complete the end of chapter, quick exam questions. They are at the bottom of each chapter page.

Please Note: You must watch the entire chapter video and answer the 3 questions correctly before it will allow you to move onto the next chapter. You are not allowed to go straight to the exam.

You can also access the course and study whenever you want, 24/7. You can leave the course at the end of a chapter and just pick up where you left off.

 

The Final Exam

Once you have completed all the learning and you feel ready to take the test, go to the final chapter, (exam), and take the test.

The multiple-choice exam consists of 30 questions and a pass mark of 75% will be required, (23 correct answers).

DON’T PANIC – If you haven’t taken an exam in a while, you get free unlimited exam attempts, (within the 30 days).

 

Exam Result

Results of your test are immediate.

Your certificate is immediately issued as a pdf document, is sent to you via email, and also permanently stored in your own admin area.

 

How Long Does the Certificate Last For? (Term of Validity)

The quick answer is that this certificate lasts for 3 years. It is a personal certificate which means that you can take it to another job. It is your certificate!

The long answer is that it is based on two important points. Firstly, the FDA Food Code which recommends that every learner has the opportunity to update their knowledge on a timely basis.

In addition, many States insist that you receive training within 30 days of employment and this knowledge must be re-tested every 3 years. Also, training programs should be accredited by ANSI.

 

Complaints

Hopefully you won’t have any. However, if you do, then please talk to us!

You can either call us toll-free at 1-844-312-2011 or email help@alwaysfoodsafe.com.

If you do have a complaint, about the course, your exam result, or a member of staff, for example:

  • Contact one of our Customer Service Team on the above number/email.
  • We will endeavour to respond to you very quickly and within 14 days.
  • If we fail to address your concerns, we will then escalate this to one of our senior managers.
  • A response will then be formally sent within a 14-day period.

As mentioned at the start, we always intend to deal with any complaint you have in a speedy and fair manner.

 

Refund Policy

If you are not entirely satisfied with our course, we offer a full refund within 7 days of purchase, providing you have not started the training course.

You can either call us toll-free on 1-844-312-2011 or email help@alwaysfoodsafe.com

Refunds will be processed and credited to you through the third-party payment partner you initially used. (Credit Card/PayPal).

How it works:

  • Learner requests refund
  • Date of purchase checked
  • Course start date checked
  • Decision to refund/not refund made
  • Refund processed and credited via initial payment method
  • Details recorded in complaints/refund log

 

Exam Considerations

As a responsible training provider, we need to tell you about our policies on the above.

If you require a more detailed explanation, please contact the Customer Support Team on either toll-free, 1-844-312-2011 or email help@alwaysfoodsafe.com

 

Certificate Issuance

Certificates are issued only to qualifying users who have met the following criteria:

  • Completion of online course training material
  • Successful completion of online examination

Certificates are automatically generated when the qualifying examination score is achieved. We cannot and will not artificially create or issue a certificate to someone who has not successfully passed the online examination.

 

Certificate Use

Certificate use is defined and dictated by partnered health department officials, state or local laws or regulations, and/or legislative documents.

The Always Safer Food Company does not grant credentials or acronyms to any individual successfully completing any of its certificate programs.

 

Certificate Invalidation – Cheating

We have the right to invalidate any certificate that comes under suspicion of fraudulent behaviour.

This may include but is not limited to:

  • Fraudulent or otherwise dishonest completion of the online examination
  • Duplicated or otherwise “doctored” certificate

The decision to invalidate is carried out by our certificate committee, which comprises of the President and the Responsible Officer, (Awards & Examination).

 

Appeals

Candidates have a right to appeal or request a re-mark should they be dissatisfied with their final marks.

You can either call us toll-free on 1-844-312-2011 or email help@alwaysfoodsafe.com

 

If you do wish to appeal:

  • Contact one of our Customer Service Team on the above number/email.
  • The individual learner exam file will be requested from the system, accessed and the electronic paper remarked and rechecked.
  • We will endeavour to respond to you very quickly and within 14 days.
  • If we fail to address your concerns, we will then escalate this to one of our senior managers.
  • A response will then be formally sent within a 14-day period.