How it Works
Before starting the course, we thought we would give you a quick overview of how it works and hopefully answer some of the questions you may have.
At any stage, if you have any other questions or need more information, please speak to one of the team. You can either call us toll-free on 1-844-312-2011 or email help@alwaysfoodsafe.com
We are happy to answer any questions.
The purpose of this course is to provide learners, with the necessary good practices, including legal requirements, that must be applied to the storage and cooking of food, as well as the basic principles of good practice needed to keep food areas/kitchens clean and safe. Achievement of the course will enable learners to identify how to make changes to foodservice practices in order to improve the safety of the food as a whole.
This course provides learners with food safety knowledge directly relevant to the foodservice, catering, leisure, and hospitality industry, which constitutes the program scope.
The following are the requirements to earn the certificate:
The Final Exam
Once you have completed all the learning and you feel ready to take the test, go to the final chapter, (exam), and take the test.
The multiple-choice exam consists of 40 questions and a pass mark of 75% will be required, (30 correct answers).
You are permitted 2 attempts at the exam, (within the 30 days). If you fail all of the 2 attempts, you will be required to re-watch all the learning material before being allowed to take the final exam again.
For a full breakdown of what’s included course content and learning outcomes, please see our guide: Course Content and Learning Outcomes at the bottom of this page.
The only things you really need is an ability to read either English or Spanish and a have basic understanding of computers/IT skills to be able to log onto the system. Please note it is only a very basic level, as the course is simple and easy to access and use.
You will need access to a printer, (home or work), if you need to print off your certificate or food card for work.
There are no minimum requirements on hearing as the course has both video-based and written content. You also do not need to have had any training before and is designed for people new to the industry or retaking to update their certificate.
The course is available in either English or Spanish. Please note if you start in English, you cannot then swap to Spanish, or vice versa.
Please note: Once you register and start learning, you have 30 days to complete and pass the Final Exam. Before you register, the course has no shelf-life.
The program’s primary course developer is Nick Eastwood. Nick holds a Level 4 Advanced Food Qualifications and has been involved in the training industry for over 10 years and has in total, over 30 years’ food industry experience.
We also have in place an Advisory Group, (group of experts) that helps us to develop, test, monitor, feedback and approve our courses.
We test and ask for their feedback on course content, relevance, information provided, quality of extra learning materials, in-course questions and the final exam.
The fee per course, (including learner material and final exam), is detailed before purchase and we believe at a very competitive price.
Refund Policy
We offer a refund in circumstances such as accidently purchasing more than one course, or you have subsequently found your current certificate.
Please note:
You can either call us toll-free on 1-844-312-2011 or email help@alwaysfoodsafe.com
Refunds will be processed and credited to you through the third-party payment partner you initially used. (Credit Card/PayPal).
How it works:
Certificates are issued only to qualifying users who have met the following criteria:
Certificates are automatically generated when the qualifying examination score is achieved. We cannot and will not artificially create or issue a certificate to someone who has not successfully passed the online examination.
Certificate Use
Certificate use is defined and dictated by partnered health department officials, state or local laws or regulations, and/or legislative documents.
The Always Safer Food Company does not grant credentials or acronyms to any individual successfully completing any of its certificate programs.
Certificate Invalidation - Cheating
We have the right to invalidate any certificate that comes under suspicion of fraudulent behavior.
This may include but is not limited to:
The decision to invalidate is carried out by our certificate committee, which comprises of the President and the Responsible Officer, (Awards & Examination).
Keeping food safe is our business but we also prioritize keeping safe the information that you give to us.
When you take part in our training, there’s various information (data) that we need to know about you – like your name and where you work and live. So, like any fair and responsible business that holds customer data, we have a privacy policy that explains how we protect and process this information.
Registration - When you sign-up
As a Registered User, you will create a user ID, choose a password, and create a profile. This is your own personal training ID and if you think that someone else is using your training ID, then you need to let us know right away. Please remember to keep your password confidential.
Entering this information means you authorize us to collect and share information as set forth in this Privacy Policy.
How we protect and process your information is fully documented in our Privacy Policy document. If you would like to see a copy of this, please speak to one of the team. We also adhere to the Children’s Privacy Laws and Your California Privacy Rights/Do Not Track Disclosures. Again, this is fully documented in our Privacy Policy document.
You can either call us toll-free on 1-844-312-2011 or email help@alwaysfoodsafe.com We are happy to answer any questions.
As The Always Food Safe Company LLC is a self-generating, profit-making enterprise, we accept no financial support from outside entities.
Additional Information
Learning - How Does It Work?
All our courses are specifically developed as online learning programmes.
The course is broken down into chapters that you need to study. Watch the video content and then complete the end of chapter, quick exam questions. They are at the bottom of each chapter page.
Please Note: You must watch the entire chapter video and answer the 3 questions correctly before it will allow you to move onto the next chapter. You are not allowed to go straight to the exam.
You can also access the course and study whenever you want, 24/7. You can leave the course at the end of a chapter and just pick up where you left off.
The Final Exam
Once you have completed all the learning and you feel ready to take the test, go to the final chapter, (exam), and take the test.
The multiple-choice exam consists of 40 questions and a pass mark of 75% will be required, (30 correct answers).
You are permitted 2 attempts at the exam, (within the 30 days). If you fail all of the 2 attempts, you will be required to re-watch all the learning material before being allowed to take the final exam again.
Exam Result
Results of your test are immediate.
Your certificate is immediately issued as a pdf document, is sent to you via email, and also permanently stored in your own admin area.
How Long Does the Certificate Last For? (Term of Validity)
The quick answer is that this certificate lasts for 3 years. It is a personal certificate which means that you can take it to another job. It is your certificate!
The long answer is that it is based on two important points. Firstly, the FDA Food Code which recommends that every learner has the opportunity to update their knowledge on a timely basis.
In addition, many States insist that you receive training within 30 days of employment and this knowledge must be re-tested every 3 years. Also, training programs should be accredited by ANSI.
Complaints
Hopefully you won’t have any. However, if you do, then please talk to us!
You can either call us toll-free on 1-844-312-2011 or email help@alwaysfoodsafe.com
If you do have a complaint, about the course, your exam result, or a member of staff, for example:
As mentioned at the start, we always intend to deal with any complaint you have in a speedy and fair manner.
Appeals
Candidates have a right to appeal or request a re-mark should they be dissatisfied with their final marks.
You can either call us toll-free on 1-844-312-2011 or email help@alwaysfoodsafe.com
If you do wish to appeal:
Equality & Diversity
As a company, we are committed to ensuring consistent equality of opportunity.
Candidates are encouraged to inform the company of any particular special or additional need before purchasing a training course.
We will make all reasonable efforts to assess individual candidate requirements with regards to a disability, medical condition, or learning need. Within reasonable limits, appropriate training and assessment methods will be used in order that the candidate is not unfairly disadvantaged in terms of gaining his/her qualification.
We certainly hope that you found this document helpful.
At any stage,if you have any questions or need more information, please speak to one of the team. You can either call us toll-free on 1-844-312-2011 or email help@alwaysfoodsafe.com
We are happy to answer any questions.
Learning Outcomes & Course Content
Learning Outcomes
Course Content
1. Introduction to Food Safety & The Law
Candidates will describe the terminology used in food safety, state the laws that apply to food businesses & food handlers, and be able to:
2. Food Safety Hazards – Pathogenic Bacteria
Candidates will explain the concept of food hazards, how the risk of food poisoning can be contained and be able to:
3. Allergens
Candidates will define the concept of allergens, how the risk of cross contamination can be contained and be able to:
4. Time & Temperature Controls
Candidates should state how time and temperature play a key role in the supply of safe food and minimizing bacterial multiplication and be able to:
5. Principles of Safe Food Storage
Candidates should state the importance of utilizing appropriate storage conditions for different types of food and be able to:
6. Food Pests
Candidates should define the dangers of pests to food safety and be able to:
7. Cleaning
Candidates should state the importance of cleaning in food premises and be able to:
8. Front of House
Candidates should state the food safety dangers within the front of house operation and be able to:
9. Personal Hygiene
Candidates should define the importance of personal hygiene as a food handler and the risk to food safety associated with poor personal hygiene and be able to:
The convenience chain store had several stores across the Midwest. Looking to simplify and consolidate their food safety training, they switched to Always Food Safe.
We had a hodge-podge of different companies with different products and services. It wasn’t very organized. In moving to Always Food Safe, now we have one provider that gives everyone the same information, and it is very direct, very easy, and our people have taken to it really well.
The moment I signed up with Always Food Safe, they have been in constant contact with any question I had. Always Food Safe provided a higher level of what felt like “one-on-one” training throughout the course, than I have ever received before. Great company, awesome training, superior customer service!!
The course was great, the actors in the presentation really made the course go fast. The practice test really prepared the individual with the information they needed for the final exam.
To use online proctoring, you must:
Which devices are not accepted?
You can complete the training on the above devices, but you will need a laptop to take the final exam.